FAQs

Squeaky Clean Windows LTD offers free courier delivery on all orders over £100 net. 

Small orders postal charge of £10 for orders under £100 using either the DPD service or the Royal Mail 24hr Tracked Service which allows us to track items to your door. 

Orders under £75.00 nett. for fluids, oversized and heavy items which cannot be sent by Royal Mail are sent by Courier Service and subject to a £14.99 nett. delivery charge. 

Please be aware that this offer is available to MAINLAND UK ONLY and excludes some Scottish postcodes for fluids, oversized and heavy items.

We aim to process and despatch your order the next working day providing your order is placed before 12.00 noon except where the items is special order or not currently in stock.

Once received, the NEXT DAY mainland courier service (2 days for some Scottish postcodes) assures delivery of your parcel by 8pm following working day. Shipping to Northern Ireland, the islands and some Scottish postcodes is 1-2 days.

Squeaky Clean Windows LTD cannot guarantee this service and does not accept responsibility for late delivery due to courier delay. Neither does Squeaky Clean Windows LTD accept any subsequent loss or liability for delivery delays.

We Can Ship to Europe! Any orders placed outside of mainland UK will be contacted with a delivery price (dependent on weight, size, etc)

Please contact us directly before placing an order if your delivery it ouside of the UK

CUSTOMERS are responsible for checking consignments for damage or missing parts, PRIOR to SIGNING FOR and ACCEPTING and the parcel from the courier. 

We URGE all customers to check EVERY delivery for damage as we cannot claim for damage or loss on any parcel signed for as being in "Good Condition": by signing in this manner you herby INDEMNIFY Squeaky Clean Windows Limited against any claim for loss or damage. 

Any omissions or errors on an order must be reported within 7 days of receipt to Squeaky Clean Windows LTD

In the unlikely event that items are damaged in transit please inform us immediately. This will ensure that any claims against the courier can be processed promptly and a replacement item sent.

Squeaky Clean Windows Limited cannot guarantee that any damage to an item reported after 7 days will result in a successful claim and may mean that a replacement cannot be offered. 

Goods that are missing or damaged must be signed for as 'damaged' or 'incomplete'. Rutland Pumps Limited cannot guarantee that if a parcel has been signed for and is later found to be faulty or incomplete that it can then be rectified or claimed for. Please check all orders immediately and only sign for your order if it is correct.   

Please Call Hero Softwash (Squeaky Clean Windows Limited) on 0121 817 7934 or email info@herosoftwash.co.uk to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

Squeaky Clean Windows Limited cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and Squeaky Clean Windows LTD Limited will deliver to nominated secure addresses according to the customer’s instructions.

Any unwanted goods returned to (Hero Softwash) Squeaky Clean Windows LTD * within 7 working days will receive a 100% refund if, upon inspection, they are unused and in a resalable condition.

Please Call (Hero Softwash) Squeaky Clean Windows Limited  on 0121 817 7934 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

Items returned after 7 working days will be accepted at Hero Softwash's discretion for which a restocking charge of 20% will be applied. All carriage related to unwanted goods will be charged to the customer.

*All items must be returned to:

(Hero Softwash) 

Squeaky Clean Windows LTD

8 Featherstone Close

Shirley

Solihull

B903RL

And any items returned to a different address will not be covered by any of the above assurances.

Any faulty goods must be returned to  us within 14 days before we send out a replacement.  A tracked delivery method is advised and proof of delivery and of cost of delivery to (Hero Softwash) Squeaky Clean Windows LTD must be provided.

Once the item is received by us and evaluated for faults a credit will be given to the customer for the value of the cost of delivery.  

The replacement item, if in stock, will then be sent out at (Hero Softwash) Squeaky Clean Windows LTD expense on a next day service (restrictions to non UK mainland and some Scottish postcodes as detailed above apply). 

All transactions with (Hero Softwash) Squeaky Clean Windows LTD are considered to be business to business, as such we are not governed by the Distance Selling (Consumer Contract) Regulations, instead we are regulated by  The E Commerce (EC Directive) 2002.